Operations Assistant

posted by Heatwise

Role Summary:
Heatwise is seeking a stellar Studio Manager for our Brooklyn-based yoga studios.

Who You Are:
A customer service rockstar... hyper-organized, service-oriented, a problem solver with exceptional attention to detail. You are proactive, address issues before they surface and approach your work with a no-job-too-small attitude. You love helping people and providing an incredible client experience.

What You Will Do:
Greet clients and complete check-ins, delivering an exceptional client experience
Welcome and tour new clients
Assist clients both in-person and via email/phone to help with their accounts, inquiries and general customer service
Prepare studio/front-of-house for class - ensuring flawless appearance is maintained at all times
Maintain product knowledge for all studio retail operations
Manage zingfit (POS system)
Assist Heatwise management in daily studio tasks and projects
Regularly communicate to management on any issues that arise during shifts
Monitor opening/closing checklists - supervise front desk team to ensure all items are completed daily
Assist with the training and coaching of new hires for the front desk staff team
Work as a cohesive member of the Heatwise team ensuring camaraderie and efficiency

Warm, welcoming, fun-loving, hard-working
Passion for customer service
1+ year(s) hospitality and/or sales experience
Excellent communication skills
Flexibility to work early mornings, evenings and weekends
Music lover
Interest in health & wellness
200-hr RYT Certification preferred

Competitive compensation
Work with a badass team of yogis at a growing company
Complimentary Heatwise classes on standby
Discounts on merchandise & workshops

About Heatwise:
Heatwise is dedicated to making people feel good. By supporting our team members and guests, we aim to deliver the highest quality service in the most comfortable setting imaginable. Our promise is happiness, health, and the shedding of stress through our elevated hot yoga experience.

For more information visit: https://www.heatwise-studio.com/
Yoga Studio Manager

Employment: Permanent

Rate: DOE

Beginner to Master

Date Posted: Apr 12 2019
163 Remsen Street, Second Floor , Brooklyn, NY 11201

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