About the Company
Hōm Yoga is not just another yoga studio. Our mission is to expand the practice of yoga and its many benefits to people of all ages and abilities. To further our efforts, we are committed to two things: accessibility and convenience. Our intent is to expand to more studios — always conveniently located in a residence community or very close to one. Our students will always be just a few steps away from finding the peace, flexibility and strength they need to be the very best versions of themselves. Our first location is in the Howard Hughes Center area.
About the Role
The HOM Yoga Sales and Marketing Associate has a key role in setting the tone for the customer experience. Must be a friendly, team player with a positive attitude. He/She is responsible for meeting and exceeding all key performance sales goals for the studio including membership sales and renewals, retail and concession sales as well as contributing to marketing efforts and maintaining premium customer service levels. Potential for advancement and career growth.
The position includes (but not limited to) the following responsibilities:
Warm and professional first impressions – greeting clients, responding to inquiries, information dissemination, and intelligent, knowledgable recommendations
Precisely check in clients for classes, workshops & trainings
Answer the telephone promptly and courteously
Retail Sales – purchases, drop-in classes, workshops, etc.
Prospecting and Membership Sales / Retention – works with Owner and team of associates to grow membership
Studio Maintenance / Cleaning – work together with management and team of associates to maintain an impeccable studio including practice & prop areas, common areas, and restrooms at all times
Responsible for processing accurate cash and credit card transactions
Conducts telephone inquiries/follow up calls/customer care calls
Follow up and follow through activities with all prospective clients
Responds immediately to member requests, inquiries and concerns
Attract business via member referrals, client/cold calls, lead generation, territory outreach, etc.
Work with owner/ Manager to support the financial goals and operational needs
Monitor social media accounts and make recommendations to Manager on post ideas, social media promotions, consumer targeting, etc.
Contribute to social media content
Warmth, maturity, professionalism and integrity
Excellent communication, writing and organizational skills
Inspired and motivated self-starter
Ability to multi-task and handle high-volume client interface
Savvy with technology and social media
Reliability, punctuality and interest in yoga, health and fitness strongly preferred.
Some experience in customer service and mindbodyonline software a plus
High School Diploma required; BA/BS preferred
1 year minimum commitment
Availability of approx. 20 hours per week
Willing to work varying shifts, early mornings and/or evenings, and weekends.
Compensation = $12 Hourly + Commission; Free Yoga; Retail discounts
Job Type: Part-time, potential to increase to Full-time